Google CCAI Developer

Infosys Limited is seeking a Google CCAI Developer in Bangalore for its Engineering Services service line. The posting specifies 11–15 years of work experience. The role focuses on building and maintaining intelligent virtual agents and contact-center automation with Google Dialogflow CX and Google Contact Center AI (CCAI).

Responsibilities

• Design, develop and maintain virtual agents for voice and chat interactions across customer service, sales, technical support, billing, payments and account management use cases.
• Configure intents, entities, routes, flows, pages, fulfillment, session parameters and event handlers.
• Develop reusable conversation components and enterprise chatbot frameworks.

Requirements

• Experience with Google CCAI technologies, including Dialogflow CX, conversational AI, virtual agent development and contact-center automation.
• One of the listed educational qualifications: Bachelor of Engineering, Bachelor of Technology, Bachelor of Computer Applications, Master of Technology or Master of Computer Applications.

Strongly preferred experience:

• Migration from Genesys, NICE CXone or Amazon Connect to Google CCAI; legacy IVR modernization; or migration from Dialogflow ES to CX.
• Traditional chatbot-to-generative-AI transformation, knowledge-base migration and conversational redesign, or contact-center cloud migration. The posting also lists IVR/contact-center technology and Google Dialogflow among preferred skills.