About this role
The Customer Engagement Solutions Leader defines the strategy for AI-powered customer experience across voice, digital, and conversational channels. This role involves leading a portfolio of productized AI-powered solutions on Google Cloud to drive proactive, intelligent engagement and measurable business impact.
Skills for this role
Product ManagementProduct MarketingCustomer ServiceContact CenterGoogle CloudCCAIGECXGenerative AIGeminiVertex AIConversational AIGo-to-market StrategyBusiness Case Development