About this role
The Opportunity: Join the Acceleration Center India at PwC to lead business application consulting and operational efficiency initiatives. You will act as a strategic advisor, leading large projects and developing high-performing teams to solve complex client challenges across Advisory, Assurance, Tax, and Business Services. Responsibilities: Design and maintain automated test suites for CCaaS applications; execute automated IVR, chatbot, and conversational AI test scenarios; manage full defect lifecycles; perform API testing and backend data validation; and apply Generative AI and prompt engineering to accelerate test generation and coverage analysis. You will collaborate with architects and product owners to embed quality throughout the delivery cycle. Required Qualifications: Bachelor's degree in Accounting, Computer and Information Science, Finance, Information CyberSecurity, Information Technology, or Management Information Systems; at least 12 years of experience; oral and written proficiency in English; and cloud platform certification (AWS, Azure, or GCP). Preferred Qualifications: Expertise in contact center testing (IVR, conversational AI, chatbots); proficiency in Cyara or equivalent platforms; strong command of testing practices (functional, regression, performance); hands-on experience with agentic AI frameworks (LangChain, LangGraph, LlamaIndex, AutoGen, CrewAI); knowledge of RAG architecture and vector databases; experience with LLM architectures (GPT, Claude, Gemini, Llama, Mistral); and familiarity with MLOps/LLMOps tools (MLflow, LangSmith).