About this role
Design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks and apply AI-native practices across the engineering lifecycle. Act as an Application Support Engineer troubleshooting incidents, performing proactive monitoring and maintenance, documenting solutions, and collaborating with stakeholders.
Skills for this role
ServiceNow IT Operations Management (ITOM)Generative AIAgentic AIPrompt engineeringAI evaluation frameworksIncident managementService request fulfillmentSoftware development life cycle (SDLC)Modern programming languagesProgramming frameworksITILAnalytical skillsProblem-solvingStakeholder communicationApplication supportMonitoring and maintenanceDocumentation