About this role
The Associate 2 will design, build, and maintain LLM-powered agents and conversational AI solutions within contact center workflows. This role involves implementing RAG pipelines, orchestrating multi-agent systems, and optimizing NLU models to deliver actionable insights.
Skills for this role
CCaaS platformsNLUChatbotsVoicebotsLLMsAgentic frameworksLangChainLangGraphSemantic KernelPrompt engineeringRAGVector databasesPythonJavaScriptNode.jsAPI developmentREST APIMachine learningData science